Common Inquiries
Everything you need to know about starting your care journey.
What areas do you currently serve?
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We provide premium concierge care across Melbourne (Victoria), Sydney (New South Wales) and Adelaide (South Australia), with further expansion planned.
How are caregivers vetted?
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All BVC Support staff undergo a rigorous 12-step screening process, including deep background checks, clinical competency testing, and soft-skill assessments.
Do you accept private insurance?
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Yes, we work with most major private health insurance providers and offer dedicated administrative support to manage your claims.