Common Inquiries

Common Inquiries

Everything you need to know about starting your care journey.

What areas do you currently serve?

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We provide premium concierge care across Melbourne (Victoria), Sydney (New South Wales) and Adelaide (South Australia), with further expansion planned.

How are caregivers vetted?

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All BVC Support staff undergo a rigorous 12-step screening process, including deep background checks, clinical competency testing, and soft-skill assessments.

Do you accept private insurance?

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Yes, we work with most major private health insurance providers and offer dedicated administrative support to manage your claims.